Remote Support Request
Please click on the link below to begin your Remote Support session.
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Live Support
Call 330-551-2280 to speak to a representative.
Email Support
Email our office at support@ossatech.com. Please provide a brief explanation of your issue and a good call back number.
Live Remote Support
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to get support:
A member of our support team will talk with you first to determine the nature of the problem.
How It Works:
Step 1: Once you are on the phone with a member of our support team, you will
be directed back to this page and asked to click on the link to the right for FastSupport. Your support representative provides you
with a unique support key. You will then enter your name and the key in the appropriate fields and then click on Start Support Session
to initiate the screen-sharing session.
Step 2: Follow the directions as the support software initializes.
Step 3: With your permission, your support representative can view your
screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.