Remote Support Request
Enter your Support Key below to begin your Remote Support session.
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Live Support
Call 330-551-2280, choose Option 2 to reach our support department. All voicemails are emailed to our techs in the field so please provide a good callback number and extension.
Email Support
Email our office at support@ossatech.com. Please provide a brief explanation of your issue and a good call back number.
Live Remote Support
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to get support:
A member of our support team will talk with you first to determine the nature of the problem.
How It Works:
Step 1: Once you are on the phone with a member of our support team, you will
be directed back to this page your support representative provides you
with a unique support key. You will then enter the support key and then click on Begin Support Session
to initiate the screen-sharing session.
Step 2: Follow the directions as the support software initializes.
Step 3: With your permission, your support representative can view your
screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.