With schools closed in NE Ohio for 3 days now and roads that are covered with sheets of ice having good remote support tools really takes on a whole new level of usefullness.  Remote support is great in providing a prompt response to your clients.  It helps us work on multiple clients at the same time.  Now, when you look outside and see the frozen tundra that we have you are so glad you don't have to drive out to the clients site. 

We have been using UltraVNC SC, GoToMeeting, PCHelpware and lately have been beta testing GoToAssist Express.  Citrix recently introduced the beta of GoToAssist and I am really feeling the love for this tool.  It works on both the PC and Mac.  Monday one of our clients using Entourage was having difficulty getting their mail so we tried a remote session with GoToAssist and were really impressed with the performance. 

So if you are not using a remote support tool check out some of the ones below or tell us what you use.:

UltraVNC
PCHelpware
Free GoToAssist Express Beta