Recently we received a support ticket from one of our clients.  Apparently they ended up on someones "Email Forward" list.  We know these lists.  We have either ended up on one at some point or forwarded one on.  These are the lists that range from "Bill Gates wants to send you $100" or "This Blessed Me. . ." or "Killer Virus".  So what do we do with these.  My wife had a friend out of state who would send these to her.  She would get 3-4 a day.  Every once in a blue moon would her friend actually send her something that was for her, real email. 

So, what can we do.  Well here are some suggestions.  If you know the person well don't feel bad to send them an email and just let them know that you really don't need to get those emails.  While you appreciate them thinking of you your email box is already so busy that you rather just opt out.  If its a friend like my wives you could scan the subject quickly and delete it.  Some programs, like Outlook, allow you to add the sender to a blocked senders list and they go straight to the trash.  Hotmail and Yahoo both allow you to easily mark a sender's email as spam putting their email in a Junk Mail folder.  Its very possible that your web based email system even has a spam protection system you just need to enable.

Another thing to do is to create an alternate email on Yahoo or Hotmail and give that email to people you aren't really sure of ;-).  Check it once in a while.  Be careful not to put your email in a blog response or forum.  You'll be surprised at how fast the spam begins to come in.  Register for promos or giveaways with the alternate email.  If the email is a business one you can always let your offending friend know that they should try to send personal email to your new alternate email because you might get in trouble :-o. 

After you try some of these I hope sifting through your inbox will be a little less painful.

Today I got a belated Valentine's gift.  It was a police / detective set.  I have a friend named Coral who faithfully sends me a birthday card addressed to Sherlock Holmes. No matter what every December I can look in my mailbox at FCC and lo an behold there is her card.  Coral always delivers.  Whenever I see her she has her pat response to "How are you" which is "Good and Ornery". 

I had been working on a software issue with Adobe and had them on the line when I saw Coral today.  I told her that I was on the line with someone but I could tell that she was going to burst if she couldn't give me my gift.  So, asked the Adobe rep to hold and then Coral gave me her present and I was soooo happy.  Here is someone who has so little but her heart is so big.  I felt so loved. 

Every Wednesday fot the past 4 years I have seen Coral helping in whatever capacity she can at First Christian Church.  While I am working on a PC or installing software she is there folding letters or doing whatever needs done and every December I have a card from her to look forward to on my birthday.

So, when we think about the Internet being down or not able to pull a report I challenge you to think about what matters most.  The smile of a child, the embrace of a loved one, the small gift of a friend.  So practice kindness and charity, share a kind word or deed today.

With schools closed in NE Ohio for 3 days now and roads that are covered with sheets of ice having good remote support tools really takes on a whole new level of usefullness.  Remote support is great in providing a prompt response to your clients.  It helps us work on multiple clients at the same time.  Now, when you look outside and see the frozen tundra that we have you are so glad you don't have to drive out to the clients site. 

We have been using UltraVNC SC, GoToMeeting, PCHelpware and lately have been beta testing GoToAssist Express.  Citrix recently introduced the beta of GoToAssist and I am really feeling the love for this tool.  It works on both the PC and Mac.  Monday one of our clients using Entourage was having difficulty getting their mail so we tried a remote session with GoToAssist and were really impressed with the performance. 

So if you are not using a remote support tool check out some of the ones below or tell us what you use.:

UltraVNC
PCHelpware
Free GoToAssist Express Beta

This last week I was disapointed to hear about a $300 bill for a computer reboot.  Shelly, our VP and in-house graphics designer was meeting with a client and during their meeting I noticed how frustrated her client was with her laptop.  I walked over to the conference table to offer some assistance as she pulled the battery out to shut the laptop down, after it locked up.  I let her talk and she began to go into how she had just paid $300 to have her computer worked on and there was no change to the laptop.  So, what did this mean?  No OS reinstall, no spyware or antivirus cleanup not even a quick MSCONFIG run to eliminate unneeded startup programs.  If the tech from ABCXYZ Corp. did work on it their solution wasn't that effective. 

A few days go by and I get into a conversation with someone who starts telling me about their $500 PC repair bill.  They ended up with a new motherboard, processor and memory.  This sounds nice but when is it time for a new computer.  I would have understood if this deal would have given him something that screamed but it didn't.  It gave him a PC comparable to something from Dell at about $699 with a 3 year warranty. 

As we deal with business owners and go work on older equipment there has to be a point where we present them with the reality of diminishing returns on older equipment.  How much does a new PC for them cost?  What would it cost to install?  Is that total cost more or less than the cost of repairs?  Once we know then let them make an educated decision.  After all its not our equipment we are working on and its definately not my money they are spending.